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Frequently Asked Questions

  • Who is eligible for this plan?

    Legal Resources is only available through employers who are sponsors of the plan. It is not offered to individual members.

  • Does the plan cover dependents?

    Yes! Legal Resources defines a "covered person" as someone related to the participating employee, also called the "Primary Member" as follows (must be identified on the enrollment form):

    Spouse, residing in same residence.

    Unmarried child (including adopted, step, and foster child) under 19 years of age who has the same address as the Primary Member and/or is dependent upon Primary Member for support and maintenance.

    A widow, widower, or child of a deceased Primary Member (who was enrolled at the time of death), except as to matters arising out of Primary Member's death, in which case the individuals shall be considered dependents until the matters are concluded.

    The definition of "Dependent Children" may vary by employer group.  Consult your enrollment materials or Human Resources Department for details.

  • How do I contact my Law Firm?

    Your new member packet, which you receive in the mail, will contain a membership card that will have your law firm's contact information listed. You may also look up your law firm's contact information on our website. When you call your law firm, please let them know that you are a Legal Resources Member and provide your membership ID number on your card. If you need help locating your ID number, please call our Member Services Department. Please be considerate of your law firm and other members and try to call well in advance!

  • How do I pay for this benefit?

    Since Legal Resources is a benefit offered only through employers, the primary payment method is through payroll deduction.

  • Are pre-existing issues covered?

    The Legal Resources Plan will cover pre-existing matters at a discounted or reduced attorney fee under the Expanded Coverage Benefit. It is very important to join Legal Resources before you have a legal need to enjoy the maximum savings from the plan.

  • What out of pocket expenses might I expect?

    Legal Resources covers attorney fees only. You will not be billed an hourly attorney fee for a covered service. However, you are responsible for non-attorney expenses such as filing fees, court costs, commissioner fees, title work, service fees, and other non-attorney expenses incurred in the pursuit of your legal matter. If you believe that you were billed attorney fees for a covered service, call our Member Services Department.

  • I'd like to get a will prepared. Is this covered?

    Yes! Your coverage includes the preparation and review of your Last Will and Testament as well as periodic revisions for you and your spouse. It also includes, if applicable, a Contingent Trust Provision for minor children, a Medical Durable Power of Attorney, and an Advanced Medical Directive ("Living Will"), all included for no additional cost.

  • What if my teenager gets a traffic ticket?

    Your dependent teenage children included on your enrollment form are fully covered under the Legal Resources Plan. In the event of a traffic ticket, call your Network Law Firm on the next business day. Advice, counseling, and courtroom representation are included in your coverage.

  • What if my Plan Law Firm tells me that they cannot provide representation due to a conflict of interest?

    Conflicts may arise from time to time. If that happens, please call our Member Services Department at 757.498.1220 or 800.728.5768 so we can assign you another law firm for your legal matter.

  • I'm confused about what is fully covered and what is covered at a discount.

    The Legal Resources Plan fully covers (100% of attorney fees) the most commonly needed legal services for the average American family. The complete listing of coverage is detailed on the Legal Resources Master Plan Contract, which will be mailed to you or available online once you enroll.

    An element of the Legal Resources coverage called the "Expanded Coverage Benefit" provides a discount on any service that is not fully covered. Your attorney will evaluate all factors and discuss anticipated attorney fees before representation will be provided so there are no surprises.

  • I have a question regarding my employer who sponsors this plan.

    Employer/employee relations coverage is excluded from the Legal Resources Plan. Because your employer sponsors this plan, Legal Resources cannot assist in any way with employer/employee issues.

  • I have a summons, but my court date is a week after my effective coverage date. Will this matter be covered?

    The legal proceeding related to the court date was initiated before your effective coverage start date, therefore it is considered pre-existing. Documents like signed separation agreements and real estate documents that have been initiated are also considered pre-existing situations. Pre-existing matters are covered at a discount on attorney fees under the part of the plan called the "Expanded Coverage Benefit".

  • We are thinking about refinancing our home. Is this covered?

    Yes. Coverage for legal assistance and representation in connection with the refinancing of your primary dwelling is included with the plan. However, you will be responsible for all costs associated with the refinancing, including but not limited to title insurance, title search, surveys, appraisals, finance charges, points, and interest.

  • What happens if I'm not satisfied with the plan or the legal services I receive?

    Though not a common problem, Legal Resources provides a Member Services Department staffed by certified paralegals to address any issues of customer satisfaction. Please call the Member Services Department with any issues or complaints. Also feel free to call us with success stories too! We love to recognize our network law firms when they go above and beyond to help our members!

  • Will I need to provide a deposit or retainer for services?

    The Legal Resources Plan covers the attorney fees for all the covered services listed in the summary of services. For these services, you should not incur any attorney fees. However, you will be responsible for all non-attorney costs such as filing and service fees, title searches and surveys, courier fees, etc. Though not typical, your law firm may require a deposit to guarantee these fees and other services because of a unique situation. Any funds not used to cover these specific costs would be refunded to you at completion of your legal matter.

    For services covered under the Expanded Coverage Benefit, you will receive a 25% discount on usual and customary attorney fees. You arrange payment directly with the attorney and your bill should reflect the appropriate coverage discount. A retainer fee may be requested by the attorney in advance, depending on the legal matter.

  • What if I call my law firm and they tell me my attorney is out of town for a week?

    In the legal profession, attorneys may get involved in a case which requires more court days than originally scheduled. In such a case, the law firm should provide alternative representation or counseling when appropriate. If you encounter a problem getting timely representation from your firm, please contact our Member Services Department.

  • My spouse and I are pursuing an uncontested divorce. Is my spouse covered?

    Only the participating employee (also known as the "Primary Member") is covered in a divorce. Your law firm will not meet with both parties to discuss the separation, it could create a potential conflict of interest. The attorney will prepare all of the legal documents necessary for the participating employee in an uncontested divorce.

    It is also important to note that there may be circumstances out of your control that change a divorce from being "uncontested" to "contested." Your attorney will advise you when these issues occur. At that point, the services become discounted and covered under our Expanded Coverage Benefit.

  • How do I pay my attorney?

    The Legal Resources Plan covers the attorney fees for all the fully covered services listed in your enrollment materials. For an overview of covered services, please click here. Once enrolled, you are responsible for all non-attorney costs such as filing and service fees, title searches and surveys, courier fees, etc.

    For additional, less common legal services provided under our Expanded Coverage Benefit (included at no additional cost for members), you will receive a discount on the attorney fees normally charged by your law firm. In this situation, you will arrange payment directly with the law firm and your bills should reflect the appropriate coverage discount. A retainer fee might be requested by your law firm, depending on the legal matter.

    Please call our Member Services Department with any questions regarding attorney fees or coverage.

  • What if I move or change my name?

    If you have moved or changed your name, please login to your online profile to update your information, or contact our Member Services Department. If we don't know you have moved, any correspondence from us or your law firm might not reach you. You may update your information under the "update profile" tab once you have logged into your account. If you are moving to another coverage area, you will need to call Member Services to change your law firm.

  • Can I expect to receive some sort of a bill from my law firm for the fees and other non-attorney fees incurred?

    Yes, you will receive a bill for non-attorney related costs for any legal service you use. Legal Resources covers attorney fees only. You will not be billed an hourly attorney fee for a covered service. However, you are responsible for non-attorney expenses such as filing fees, court costs, commissioner fees, title work, service fees, and other non-attorney expenses incurred in the pursuit of your legal matter. If you believe that you were billed attorney fees in error for a covered service, call our Member Services Department.